Return & Refund Policy

At Subah Savera, we want you to have a smooth and reliable shopping experience. Please read our return, replacement and refund guidelines carefully.

1. Return Eligibility

A return or replacement request may be accepted if the product received is damaged, defective, incorrect, or significantly different from the product ordered.

Customers should contact us as soon as possible after receiving the order.

2. Conditions for Return

To be eligible for a return or replacement:

The product should be unused and in its original condition.
Original packaging should be retained wherever possible.
Proof of purchase or order details may be required.
Photos or videos of damaged or incorrect products may be requested.

3. Non-Returnable Items

Certain products may not be eligible for return due to hygiene, safety, perishable nature, usage, opened packaging or other applicable reasons.

Products damaged due to misuse, improper handling or normal wear and tear may also not qualify for return.

4. Damaged or Incorrect Product

If your order arrives damaged, defective or incorrect, please contact us with your order number and clear photographs or videos of the issue.

After verification, we may offer a replacement, return or refund depending on the circumstances.

5. Refunds

Once an approved return is received and inspected, the applicable refund will be processed to the original payment method or another mutually agreed payment method.

Bank or payment gateway processing times may vary after the refund has been initiated.